退換貨政策

在購物付款前閱讀清楚條款細則，保障雙方利益。

A. 所有產品一經成功下單付款訂購後, 如非產品破損/缺貨，恕不設任何理由（例如：顏色色差/ 個人喜好/ 主觀因素）而取消訂單、退貨、退款或更換 。

B. 當顧客收到產品後，請即時檢查產品是否完整。如發現任何遺漏/誤寄產品或破損，請保留產品所有包裝及收據，並在簽收產品後的7天內與本公司的客戶服務團隊聯絡，以便盡快跟進。逾期與我們取得聯繫 (簽收產品7天後)，恕本公司無法提供退換貨服務。

C. 請保留原有產品的完整包裝，並確保產品全新未經使用。欠缺原包裝、吊牌、附件不齊全、人為損毀，恕無法提供退換貨服務。

D. 顧客必須於客戶服務團隊回覆確認後的7天內以順豐寄付形式寄出產品並提供有效運單編號以便跟進/ 自行前往尖沙咀門市進行退換。產品在退換貨其間如有損壞、遺失、未經本公司確認前已自行寄出、逾時寄出或到付之產品，恕本公司無法提供退換貨服務。

E. 如需退款，本公司只會按該訂單實際已付金額退回購物金，恕不接受無理索償。

F. 如產品附有贈品，該贈品須與產品一併退回，否則將從退款中扣除該贈品的價值或無法提供退款。

G.如在拍照出貨一天後才聲明不要寄出，第二次運費本公司將不會包郵，請顧客承擔到付運費責任。

所有優惠，受條款細則約束，本公司及本品牌保留最終決定權。贈品先付先得，送完即止。

Q：收到貨後發現商品損壞/品質問題需要退換何處理？

Ａ：請於收到商品7天內於MESSENGER與客服聯繫/於APP內"留言給客服"。

⦁   一般商品出貨前已經多重查核外包裝/容量/到期日等資訊情況，如顧客於收到商品時發現商品損壞，如是於門市自取，請與當值門市同事即時反映處理；如是經由順豐速運或車隊送貨上門，請於收到商品７天內經MESSENGER聯絡客服/於APP內"留言給客服"。

⦁   如因運輸途中導致包裝損壞，在沒有影響商品本身之使用情況下則未能安排更換。如是經由順豐速運方式收件，顧客可自行聯繫順豐速運提出相關快遞申訴。

⦁   如是有關商品損壞/品質問題，請於收到商品7天內於MESSENGER聯絡客服/於APP內"留言給客服"，本公司會對供應商反映及安排更換商品，請務必保留所有外包裝/內包裝，請勿自行處理相關損壞/品質問題，及與客服聯繫後盡快寄回/送回相關商品到新蒲崗倉庫。

⦁   請訂購時確定合適尺寸，因部分商品有標示尺寸，如商品是按訂單發貨為正確尺寸，而顧客取件後發現尺寸不合適則未能安排退換。

⦁   任何退換商品必須保留所有原有包裝物料，請確實商品為全新未經使用，如缺少原有包裝物料則無法接受退換。

⦁   如該商品附有贈品，該贈品須與商品一併退回，否則將從退款中扣除該贈品的價值或無法接受退換。

⦁   退換商品未能提供專人上門更換服務，請顧客自行安排順豐到付寄回尖沙咀門市，本公司會於收到商品後安排更換商品後再送回顧客。

如有查詢，請與本公司的客戶服務團隊聯絡。
如有任何爭議，Magic Decor 及 Wholly Gold Limited保留最終決定權。

Please read the terms and conditions carefully before making a payment to protect the interests of both parties.

A. Once an order is successfully placed and paid for, no cancellations, returns, refunds, or exchanges will be allowed for any reason (such as color differences, personal preferences, or subjective factors), unless the product is damaged or out of stock.

B. Upon receiving the product, please check immediately to ensure it is complete. If you find any missing/wrong items or damages, please retain all packaging and receipts, and contact our customer service team within 7 days of receiving the product so that we can follow up promptly. If you contact us after this period (more than 7 days after receiving the product), we will not be able to provide return or exchange services.

C. Please keep the original packaging intact and ensure that the product is brand new and unused. Returns or exchanges cannot be provided if the original packaging, tags, or accessories are missing, or if there is any damage caused by human actions.

D. Customers must send the product via SF Express with payment by the sender within 7 days after receiving confirmation from the customer service team and provide a valid tracking number for follow-up, or go to the Tsim Sha Tsui store for returns/exchanges in person. If the product is damaged, lost, sent without the company's confirmation, sent after the deadline, or sent with payment on delivery during the return/exchange process, the company cannot provide return or exchange services.

E. If a refund is required, our company will only return the purchase amount based on the actual payment made for the order and will not accept unreasonable claims.

F. If the product comes with a gift, the gift must be returned together with the product; otherwise, the value of the gift will be deducted from the refund or a refund may not be issued.

G. If you declare not to ship the items one day after the photos have been taken for shipment, Our company and brand will not cover the shipping cost for the second time, and the customer will be responsible for the freight charges on delivery. All promotions are subject to terms and conditions. 

Our company and brand reserve the final decision. Gifts are available on a first-come, first-served basis while supplies last.

Q: What should I do if I find the product damaged or of poor quality after receiving it and need a return or exchange?

A: Please contact customer service via MESSENGER or 'Leave a message for customer service' within the APP within 7 days of receiving the product.

• Generally, before shipping, products are checked multiple times for information such as packaging, quantity, and expiration date. If a customer finds the product damaged upon receipt, and it was picked up in-store, please report it immediately to the on-duty store staff for handling. If the product was delivered by SF Express or a delivery team, please contact customer service via MESSENGER or leave a message for customer service in the APP within 7 days of receiving the product.

• Generally, if the packaging is damaged during transportation but it does not affect the use or consumption of the product itself, a replacement cannot be arranged. If the delivery was made via SF Express, customers can contact SF Express directly to file a related courier complaint.
• For issues related to product damage or quality, please contact customer service via Messenger or leave a message in the app within 7 days of receiving the product. Our company will report the issue to the supplier and arrange for a replacement product. Please be sure to keep all outer and inner packaging, do not handle the damaged or defective product yourself, and send or return the product to the San Po Kong warehouse as soon as possible after contacting customer service.
• Customers must send the product via SF Express with payment upon shipment within 7 days after receiving confirmation from the customer service team and provide a valid tracking number for follow-up, or they may return or exchange the product by visiting the Tsim Sha Tsui store in person. The company cannot provide return or exchange services for products that are damaged or lost during the return/exchange process, sent without prior confirmation from the company, sent after the deadline, or sent with payment on delivery.
• Please make sure to select the correct size when ordering, as some items have size labels. If the items are shipped according to your order and you find the size is not suitable after receiving them, we will not be able to arrange returns or exchanges.
• Any returns or exchanges must include all original packaging materials, and the product must be completely new and unused. Returns or exchanges cannot be accepted if the original packaging materials are missing.
• If the product comes with a gift, the gift must be returned together with the product; otherwise, the value of the gift will be deducted from the refund or the return/exchange will not be accepted.
• For returns and exchanges, we are unable to provide an on-site replacement service. Customers are requested to arrange for SF Express to return the item to the Tsim Sha Tsui with freight collect. After receiving the item, our company will arrange to replace the product and then send it back to the customer.

For any inquiries, please contact our company's customer service team.